Job: Call Center Supervisor

Jobing Description

New Search | Search Results 12157 0E8C12E9-188B-F72C-ADB2E411466B5E45 1 12157 0E8C12E9-188B-F72C-ADB2E411466B5E45 12157 0E8C12E9-188B-F72C-ADB2E411466B5E45 12157 Yes Create Profile/Apply Email A Friend Job Title: Call Center Supervisor Area of Interest: Customer Support/Call Center Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent or equivalent experience is required. Minimum three years of proven sales and/or telemarketing supervision experience indicating consistent record of achieving established goals. Includes a minimum of one year preferably in a call center or blood banking environment. Job Description: If you re looking for an opportunity that makes you feel appreciated every day, we invite you to join us. The American Red Cross Blood Services Carolinas Region is one of 36 American Red Cross regional blood centers whose mission is to fulfill the needs of people and provide the safest, most reliable and cost-effective blood and plasma services through voluntary donations. We are currently seeking an enthusiastic Call Center Supervisor for the Telerecruitment Call Center in Charlotte, NC. In this position you will be responsible for the supervision of the telerecruitment staff including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. You will also determine and monitor calling priorities and assignments for every calling shift to ensure achievement of defined advance appointment goals by location and fixed site to maximize blood drive efficiency. Also, initiate defined contingency actions during call shifts as required to maximize production. Responsibilities also include monitoring individual telerecruiters calls, evaluating calls against defined standards of performance, and providing coaching to telerecruiters. Utilize third party reviews to provide coaching to telerecruiters. Identify and assign training to telerecruiters according to identified needs. This is a full-time evening Sunday-Thursday position with hours from 1130am-830pm on Sunday; and 12pm-9pm Monday-Thursday. You must be able to attend one week of first shift full-time training. Job Requirements: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent or equivalent experience is required. Minimum three years of proven sales and/or telemarketing supervision experience indicating consistent record of achieving established goals. Includes a minimum of one year preferably in a call center or blood banking environment. If you are the energetic person we are seeking, please visit our website to apply at: www.americanredcross.apply2jobs.com The American Red Cross Carolinas Blood Services Region is a nonprofit organization that offers employees growth and development; team spirit; a competitive salary; a comprehensive benefits package and free parking. We are an Equal Opportunity/Affirmative Action Employer. EOE/AA and M/F/D/V Requisition Number: BIO12157 Country: United States State/Province: North Carolina City: Charlotte Full Time / Part Time: Full Time Shift: 2nd - Second Shift Work Schedule: 12pm-9pm Percentage of Travel: Relocation Eligibility: No 12157 0E8C12E9-188B-F72C-ADB2E411466B5E45 1 12157 0E8C12E9-188B-F72C-ADB2E411466B5E45 12157 0E8C12E9-188B-F72C-ADB2E411466B5E45 12157 Yes Create Profile/Apply Email A Friend