Job: Administrative Specialist III
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Job Posting Title Administrative Specialist III
Job ID 597107BR
Job Category Marketing/Advertising
Department 0291 - Marketing & Communications Mgm
Employment Type I Regular
Employment Type II Full-Time
Location # 1999
Location Name CSC-Mooresville
Location Address 1000 Lowes Boulevard
Job Description Job Summary:
This position provides varied and moderately complex administrative support by performing advanced clerical, administrative, and office duties for the department or a group of professionals. These duties include payroll functions, handling routine email and mail correspondence, maintaining office files, maintaining office supplies, using advanced computer applications, answering phone calls, and directing inquires. Exercises independent judgment and uses basic reasoning skills to perform duties of the position. Applies knowledge of department and organizational operations and may adapt procedures and processes to accomplish position requirements. Performs work under minimal supervision.
Essential Functions and Responsibilities:
•Maintains accurate payroll records (e.g. enters weekly payroll data, tracks vacation, holiday, and sick hours, provides exception reporting as needed)
•Orders and Maintains adequate supplies for office use, while keeping within established budgets
•Fields and screens incoming telephone calls, letters, and/or visitors, answers routine questions, and furnishes information, when possible, to save the supervisor’s time.
•Organizes and maintains office files and records in and effective and efficient manner; keeps all office areas neat and presentable at all times.
•Acts as the contact person for internal and external customers and uses independent judgment to respond to requests for information or to refer more complex requests to appropriate staff members; follows up to ensure issues have been resolved.
•Handles confidential and sensitive information in a discrete and tactful manner.
•Makes day to day decisions, requiring knowledge of department policies and procedures
•Opens and distributes mail. Responds with form letter to routine requests.
•Organizes and expedites flow of work through Supervisor’s office. Initiates follow-up action.
•Drafts, produces, proofreads and edits correspondence and other documents.
•Gathers, summarizes, and verifies relevant data and information in spreadsheets and databases as directed; may conduct research.
•Produces a variety of routine and complex documents, reports, and other correspondence for the department in a timely manner
•May design reports, presentations, or correspondence using advanced word processing, layout and graphic functions under Supervisor’s direction.
•Schedules appointments and maintains calendars for department and/or Supervisor; proactively checks calendar requests and looks ahead to avoid conflicts.
•Assists in preparing agendas for meetings, organizing supporting documents for meetings, and taking meeting minutes; Coordinates all aspects of Divisional/Departmental meetings
•Coordinates and manages special events, including scheduling dates, sending invitations, providing logistical support, catering, ordering supplies and materials.
•Makes travel arrangements (flight, hotel, rental car, itinerary, etc) and serves as contact person for attendees. Proactively prepares materials (reports, binders, itineraries, passports, etc) needed for a successful and productive trip.
•Assists department personnel with entering travel expenses in Necho.
•Helps to onboard new employees by arranging workspace, arranging computer equipment, supplies, etc.
•Process Employee transfers and terminations in a timely manner
•Assists with department budget or expense reports; may perform some analysis or make projections about department budgets; produces spreadsheet reports as requested.
•Serves as a mentor to other Administrative Specialists
Additional Duties and Responsibilities:
•Ensures office equipment is properly maintained and serviced
•Serve as back up for other Administrative professionals during lunch periods and vacations.
•Performs other duties as assigned
•Minimum of a high school diploma or equivalent required
•2-4 years experience in an Administrative role
•In depth knowledge and proficiency with PC software programs e.g., word processing, spreadsheet, database management, Power Point, email, calendar
•Advanced clerical skills, word processing, editing layout, graphic functions, and proficiency with spreadsheets
•Knowledge of general office procedures and demonstrates initiative to implement process improvements.
•Must have a sound knowledge of business correspondence and an ability to proofread for grammar, spelling and punctuation with a high degree of accuracy.
•Ability to communicate effectively with both internal and external customers and to calmly and efficiently handle routine to emergency situations.
•Must demonstrate strong organizational ability and prioritization skills in order to organize workload, handle multiple responsibilities, and meet deadlines
•Ability to handle multiple interruptions and adjustments to priorities throughout the day.
•Must demonstrate excellent written and oral communication skills
•Must have a customer service focus
•Ability to work effectively as a member of a team
•Must demonstrate good listening skills
•Must demonstrate a professional demeanor, being courteous and tactful at all times.
•Must have the ability to maintain strict confidentiality in regard to work performed.
•Must be Trustworthy
•Knowledge of language and processes relevant to the department.
•Understanding of what resources inside and outside of the department to utilize to resolve issues.
•Ability to work without supervision, but knows when to seek guidance and input.
•Takes initiative to ensure deadlines are met
•Willingness to learn new things and eagerness to acquire new skills
•Provides guidance and advice to new hires and fellow Administrative Professionals.
•Must be dependable and adaptable
•Assures the department is running effectively and efficiently
•Must be able to quickly learn software programs of the department
•Maintains positive relationships and establishes contacts across many cross functional department
With fiscal year 2012 sales of $50.5 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,825 home improvement and hardware stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.