Avacend, Inc.

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Network Management Operations Help Desk Technician - I

at Avacend, Inc.

Posted: 4/28/2019
Job Reference #: 5712

Job Description

Tracking Code
5712-287
Job Description

Provide technical support for a Managed Services Customer. Responsible for proactive network monitoring, trouble isolation and resolution of incidents with LAN, WAN, and WLAN technologies. Must have 3+ years hands-on experience configuring, managing, and troubleshooting routers and switches in a fast pace production environment. Requires strong verbal and written communications skills as well as exceptional customer service skills. Need to demonstrate the ability to multi-task and posse strong decision-making skills. This position will start with swiveling tickets between Incident Management Tool and the customer’s Incident Management Tool, and ultimately grow into full network management responsibilities.

Job Location
Cary, North Carolina, United States
Position Type
Full-Time/Regular