City of Asheville

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Telecommunicator

at City of Asheville

Pay: up to $15.27/hour
$15.27 - $
Posted: 9/17/2019
Job Status: Full Time
Job Reference #: 2487861
Categories: Other/General
Keywords:

Job Description

Overall Job Objective

Summary

About us:

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.

The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

About our opportunity: 

The City of Asheville's Police Department is seeking motivated, detail-oriented individuals to join the telecommuications team. The purpose of this position is to answer 911 and non-emergency phone calls for requests for police and animal control response. 

Full Time 40 Hrs Week; must be able to work evenings, weekends, and holidays. Telecommunicators work 12 hour shifts either 7am - 7pm or 7pm - 7am. New hires will be subject to working the shift(s) that are currently available at the time of hire. 

Applicants selected to move forward will receive an email inviting candidates to participate in a written assessment session which will be offered at a date to be determined. 


The hiring process includes: 
  • Initial application review
  • Job-related written assessment
  • Typing assessment
  • Panel interview
  • Conditional Offer
  • Background investigation (including reference checks)
  • Drug screening
  • Polygraph examination
  • Psychological evaluation
  • Medical exam (requirements set by the NC Training and Standards Commission)
  • Executive review and approval
The entire hiring process can take up to a year. Applications who are not selected after the interview phase may reapply after one year as long as the applicant has not been permanently disqualified from employment. 

Essential Duties & Responsibilities

Essential Duties and Responsibilities:
Telecommunicators serve as emergency communications operators that must respond to emergency and non-emergency calls for assistance and information.

  • Operates a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
  • Determines and assigns the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
  • Asks vital questions and provides instructions for emergency calls.
  • Relays important information about situation and suspects for the safety of the officer and the public.
  • Attempts to calm callers until help can arrive.
  • Monitors and operates a radio console and computer equipment.
  • Receives and responds to a variety of emergency and non-emergency services and complaints.
  • Utilizes computers connected to National Crime Information Center and/or Division of Criminal Information to enter and obtain information and/or to communicate with other law enforcement agencies.
  • Maintains logs of complaints and services requested.
  • Provides information and advice to public as requested.
  • Answers 911 and non-emergency calls for police and animal control response and enters into computer aided dispatch database.
  • Dispatches routine and emergency calls for service, monitors officer activity and assists with relaying information.
  • Makes DCI/NCIC inquiries and entries. Assists officers and public safety in locating stolen and missing persons and items.
  • Checks warrants via RMS database and NC Aware.
  • Covers special events as necessary.
Additional Job Functions:
  • Instructs, assists and advises less experienced Telecommunicators, as necessary.
  • Performs other tasks as assigned.

Education & Experience

  • Graduation from high school and/or GED.
  • Ability to utilize word processing equipment and type a minimum of 30 words per minute.
  • Must have the ability to be certified through the State Bureau of Investigation Division of Criminal Services within 120 days.
  • Must have the ability to obtain North Carolina Telecommunicator Certification through North Carolina Sheriff's Standards.
  • Telecommunicators are required to complete yearly in-service training program for telecommunicators (16 credits).
  • Experience working with 800 MHZ radio systems, CAD, computer-aided dispatch systems, and National Crime Information Center databases preferred.
Additional Requirements:
  • At least 20 years of age at time of application
  • Must pass requirements of medical exam as set forth by the NC Training and Standards Commission
Automatic Disqualification: 
  • Criminal History: 
  • Drugs: 
    • Any involvement in the sale of illegal drugs.
    • Illegal use of any controlled substance within the past two (2) years.
    • As an adult, a pattern of illegal drug use that indicates ongoing or recreational use.
  • Tattoos and Body Modification: 
    • Tattoos, branding, or intentional scarring will not be visible to the public.
    • Tattoos, brands, or intentional scars will be covered by all employees when representing the department by uniform, business attire or other appropriate covering. 
    • Tattoos, branding, or intentional scarring are not permitted on the face, neck, ears, scalp, or hands.
    • Exceptions may be made for female employees with permanent makeup (e.g., eyeliner, lip liner) that is conservative and natural looking. 
  • Other: 
    • Dishonorable discharge from any military service. 
    • Less than honorable discharges will be reviewed on a case by case basis. 
    • Untruthfulness or intentionally withholding information on any application, interview, or paperwork associated with the position.
    • Deliberate inaccuracies or incomplete statements.
    • Cheating on any examination or testing associated with the position.

Knowledge, Skills, Abilities and Working Conditions

Safety and Security: Candidates must have the ability to learn rules, regulations, ad procedures. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans. Working knowledge of the operation of two-way radio and computer-aided dispatch equipment, and related Federal Communication Commission regulations. Working knowledge of the use and application of the Division of Criminal Information and National Crime Information Center databases. 
Working knowledge of the operation and location of law enforcement units. 
Customer Service: Candidates must have knowledge of providing excellent customer service. 
Telecommunications: Candidates must have the ability to learn telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies. 
Geography: Candidates must be able to understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction. Working knowledge of the geographical layout of the City as to location of streets, important buildings, and other landmarks. 

Candidates must be able to perform essential duties and responsibilities of this position.