Duke University Hospital

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APPOINTMENT COORDINATOR-Duke Primary Care Call Center

at Duke University Hospital

Posted: 6/26/2019
Job Status: On Call
Job Reference #: 1360142
Keywords:

Job Description

Auto req ID
111783BR

Duke Entity
DUKE PRIMARY CARE

Job Code
4554 APPOINTMENT COORDINATOR

Job Description
THIS POSITION IS PART-TIME

Occupational Summary-
  • Coordinate and perform a variety of duties associated with appointment System. scheduling for clinic visits, studies and procedures.
  • Typically serves as the first point at which a patient is registered into Duke Health.

Work Performed
  • Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting. Identify correct patient in Maestro Care, verify patient demographic and insurance data.
  • Notify patients of co-payment requirements and outstanding balances.
  • Coordinate labs and procedures in accordance with physician preferences.
  • Notify patients of testing date, time and location.

Knowledge, Skills and Abilities
  • Strong verbal and written communication.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.


Location
Durham

Requisition Number
401577307

Position Title
APPOINTMENT COORDINATOR-Duke Primary Care Call Center

Shift
First/Day

Job Family Level
B2

Full Time / Part Time
PART TIME

Regular / Temporary
Regular

Department Name
Duke Primary Care Call Center

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education