General Dynamics Mission Systems

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Client Support

at General Dynamics Mission Systems

Posted: 7/3/2019
Job Reference #: 60522
Categories: Customer Service
Keywords: support, customer

Job Description

  • Job LocationsUSA-NC-Fayetteville
    Job ID
    Number of Positions
    Job Function
    Information Technology
    Security Clearance Level
    Full/Part Time
    Full Time
  • Job Description

    Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system.




    2+ years of IT experience

    Knowledge, Skills and Abilities

    • Analytical, result-orientated, creative problem solver
    • Driven by quality and teamwork
    • MS Windows 7/10 Operating System
    • Microsoft Office 2010 or later
    • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
    • Experience with VPN technologies
    • Experience with virtualization technology (VMware) desired
    • Experience with Mobile Device Management Solutions (Mobile Iron, Intune, Meraki) desired
    • Experience with configuration of Android and iPhones
    • ITIL V3 Foundations Certification desired
    • Help Desk Institute (HDI) Certification a plus
    • DoD 8570 compliant for IAT Level II
    • 2-4 years desktop support or similar experience required
    • Effective communications and listening skills
    • Detail oriented with superior organization skills
    • Self-motivated and able to work independently and take initiative in identifying and addressing challenges

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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