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Overnight Security

at HCareers

Posted: 10/15/2020
Job Reference #: 9447_1528994

Job Description

Description

Join our team of Grand Performers at the Grand Bohemian Asheville! You can't help but be inspired from the moment you enter our European Lodge style hotel. Inspiration comes from the unique artwork that surrounds us, and from the genuine, intuitive service provided by every Grand Performer. Come see what it is like to work with people who care about their work, their guests and each other.

We are currently seeking the best talent for our Overnight Security position. The Night Audit is a dual role that is responsible for ensuring the safety and security of the resort, providing a warm and welcoming experience to our late night or early morning arrivals, as well as running the nightly reports and analyzing data. This shift is from 11 p.m. to 7 a.m.

The successful candidate will be able to:

    -Provide a warm and engaging first impression for all our guests and deliver a memorable farewell

    -Process check-ins, check-outs and room assignments

    -Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed

    -Post guest charges and payments, process no-shows and adjust disputed charges

    -Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions

    -Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied

    -Run nightly reports and review for accuracy, make corrections and adjustments as required

    -Use sound judgement and discretion in dealing with disturbances, trespassing, intoxication, etc.

    -Coordinate with local authorities and first responders when on property and assist with managing the area, assist with guests, hold elevators, etc.

    -Follow all emergency procedures and communicate detailed information to General Manager

    -Walk the resort and identify and potential security risks or trespassing

    -Manage incoming calls while being present and available to guests

    -Collect payment and maintain accurate records and data entry

    -Use opportunities to enhance the guest experience by recognizing guests by name, celebrating special occasions and communicating any special requests

    -Efficiently use reservation systems and communication systems

    This is a great opportunity for individuals with experience in customer service who want to deliver elevated service in a luxury environment. The Front Desk provides insight to overall hotel operations and is a good training ground for establishing a hospitality career.

    Must have strong customer service skills and a calm, confident demeanor. Additionally must be technically skilled, detailed oriented, and able to stand and walk the building and perimeter. Previous experience in a hotel, resort or guest-facing experience required. Previous overnight experience beneficial.

    This is a full time opportunity with benefits to include medical, dental, life insurance options, disability options, and even pet insurance! As part of the Autograph Collection you are entitled to Marriott employee discounts at our properties around the world. We provide free parking.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!