Krispy Kreme Doughnuts

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Route Service Representative

at Krispy Kreme Doughnuts

Posted: 10/1/2019
Job Reference #: 9614
Categories: Customer Service, Sales
Keywords: customer

Job Description

  • Job LocationsUS-NC-Fayetteville
    Posted Date1 month ago(9/16/2019 9:21 AM)
    ID
    2019-9614
    # of Openings
    1
    Department
    CPG
  • Overview

    Overview of Position

    The Route Service Representative is responsible for daily delivery of fresh Krispy Kreme Doughnuts on a designated route. This includes, providing accurate and timely delivery of the product to customers, utilizing all available tools to reconcile delivery in compliance with specific retailer processes and merchandising product to maximize sales per establish customer planograms. A successful Route Driver will perform all duties in accordance with company policy, standards or established procedures. A commitment to safety, teamwork, a clean, professional appearance, customer-focused behaviors and a high energy level are critical to success in this role.

    Responsibilities

    Principal Duties and Responsibilities

    Safety and Sanitation

    • Comply with all safety and sanitation standards
    • Maintain good personal hygiene
    • Maintain a clean and neat uniform at all times
    • Drive safely and abide all appropriate traffic rules and regulations
    • Maintain a clean vehicle at all times
    • Maintain clean sales displays
    • Use good judgment and avoid risk taking while operating a company vehicle
    • Report all moving violations and accidents involving injury or property damage immediately

    Customer Service

    • Greet customer representatives in a courteous manner
    • Establish relationship with appropriate receiving staff at each account
    • Promptly, professionally and appropriately address any customer complaints, concerns and inquiries
    • Handle difficult customer situations professionally
    • Responsible for notifying supervisor of any customer complaints/concerns and action taken
    • Set-up and maintain sales displays to ensure that they are positioned in appropriate locations and clean at all times
    • Provide daily feedback to Supervisors on observations of product mix and inventory
    • Maintain accurate inventory of orders and returns and inventory of carryover as required
    • Utilize provided tools on daily basis (i.e., handhelds, POG diagrams, etc.)
    • Operate automated computer hand-held invoicing/sales data equipment where applicable
    • Execute product promotions to maximize sales

    Product Delivery

    • Load delivery vehicle with appropriate product counts and varieties for the daily delivery schedule
    • Safely drive and operate the delivery vehicle
    • Deliver accurate product orders to customers by the agreed upon delivery time
    • Operate within established standards for timely and efficient delivery
    • Remove out of date product each delivery date and issue appropriate credits
    • Secure proof of delivery per account requirements to allow for collection of account receivables (i.e. – store stamps, POD documents, etc)
    • Load out of date product and empty racks and trays into vehicle for return to work site
    • Track returns and dispose of out of date product according to company policy
    • Deliver and stage empty trays and carts at worksite according to company standards

    Vehicle Maintenance

    • Utilize the Vehicle Inspection and Damage Report process to perform routine maintenance checks as required
    • Keep company vehicle clean
    • Perform basic maintenance such as checking the oil
    • Report any vehicle maintenance concerns promptly and directly to a supervisor

    Professionalism

    • Uphold an ethic of teamwork with fellow employees
    • Maintain a sincere, courteous and respectful demeanor with all Krispy Kremers, vendors, and customers
    • Work with management and supervision to improve performance and implement new initiatives
    • Other duties as assigned

    Qualifications

    Essential Skills and Experience

    • Must meet Krispy Kreme driving standards (21 years of age and three year clean driving)
    • Pass a pre-employment drug screen, criminal background check and Motor Vehicles Report
    • Ability to drive and operate delivery vehicle safely for considerable amounts of time in various environmental conditions
    • Organizational skills
    • Basic math skills
    • Ability to read and write
    • Strong interpersonal skills
    • High School Diploma or Equivalent
    • Previous Territory Sales experience preferred
    • Previous job stability preferred

    Physical Demands and Work Environment


    Physical Activity

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Carrying Bending · Stooping · Grasping/Gripping · Standing · Sitting
    • Lifting Walking · Twisting · Sweeping · Reaching over shoulder
    • Writing Mopping · Driving · Pushing/Pulling · Stacking/Unstacking
    • Communicating with customers and co-workers

    Physical Requirements

    • Lifting up to 75 pounds occasionally; and /or up to 50 pounds frequently
    • Using hand-trucks or carts to push/pull products, often on ramps/lift gates
    • Maneuver hand trucks and carts up sidewalk curbs and through store aisles.
    • Considerable amounts of driving, approximately 3 – 6 hours per day, typically in a Box Delivery Truck with automatic transmission
    • Frequently involves working evening/night shifts, lasting approximately 9-12 hours.
    • Lifting, sliding and positioning Dock plates and truck ramps
    • Manual product handling to include staging, stacking and organizing individual product items, product carts and trays
    • Completing route paperwork and reports using handheld computer device and/or written tickets and forms
    Visual/Audible Acuity Requirements
    • Must be able to meet requirements for a driver’s license.
    • Must be able to read and distinguish between products, product boxes, and labels
    • Must be able to read numerals, computer screen, match written and typed information off checks

    Working Conditions

    • The worker is subject to inside and outside environmental conditions.
    • If the truck is not air-conditioned and the store is located in an especially hot region, the worker may be subject to extreme heat (temperatures above 100 degrees for more than one hour).

    Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.The worker is subject to inside and outside environmental conditions. degrees for more than one hour).