Lowe's Home Improvement

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Services Sales Consultant

at Lowe's Home Improvement

Posted: 6/26/2019
Job Status: Full Time
Job Reference #: 6323719
Categories: Sales
Keywords: sales

Job Description

Title - DO NOT EDIT
Services Sales Consultant

Department
LWS_USA_In-Home & Specialty Sales

Location #
1999

Job Description
The Services Sales Consultant is responsible for the development, implementation, delivery of sales execution programs for the in-home selling training of Project Specialist Exteriors (PSE) and District Service and Sales Managers (DSSM). This includes responsibility for executing learning programs on time and within budget in partnership with business needs. This role is also responsible for identifying gaps in current performance and implementing improvements needed. This role is critical to Lowe's as it enables the successful upskilling of In Home Sales Reps (PSEs) and Field Leadership Teams (DSSMs) to drive improved sales performance, profitability and customer experiences.  Uses data to identify performance gaps to prioritize learning programs developmentBuilds training content for use in the field to include onboarding, product knowledge, monthly sales meetings, new programs and continuing educationCollaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiativesDevelops and executes comprehensive sales execution and training strategiesServes as the Facilitator both at the Store Support Center and in the fieldCoordinates and directs multiple concurrent projects or programs, identifying interdependencies Designs, develop and implements blended solutions that address root cause issues to drive business performanceAdvances field training that is targeted and can be implemented quickly to improve business resultsMeetings – Organize, coordinate, and facilitate as required with appropriate field and SSC teamsCommunicate program expectations, current/updated process to be executed, using most effective communication vehicleIn-home selling model awareness – Develop programs and processes to engage cross departmental store employees in supporting project/in-home sales through lead generation proposals and follow upCommunication – Develop communication processes and procedures that ensure compliance with all company policiesConsistent execution of process – Develop and execution of the in-home selling models through defined processes and action steps to complete project sales and ensure customer satisfactionDevelops feedback loops to collect customer facing role feedback to close customer experience gaps through improved processesDevelops category specific meetings that are geographically relevant and localized to drive sales opportunities EDUCATION 3 years Operations Management, Merchandising.  Multi-store/department experience, organizational effectiveness role. 5 years Supervisory experience TRAVEL REQUIREMENTS•            WEEKLY – Day Trips•            WEEKLY – Overnight Trips•            WEEKLY – Multiple NightsINTERNATIONAL TRAVEL REQUIREMENTS•            LESS THAN MONTHLY – Overnight Trips, Multiple Nights#L181SWAR

Job ID
1608410BR

Employment Type I
Regular

Line of Business
Corporate

Job Category
Sales

Employment Type II
Full time

Job Posting Title
Services Sales Consultant

Zip Code
28117

Location Name
Mooresville, NC (SSC)

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Location Address
1000 Lowes Boulevard

City
Mooresville

State
North Carolina