North Carolina Department of Health and Human Services

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Emergency Management Officer - Communications

at North Carolina Department of Health and Human Services

Pay: $39611 to $67060/year
$39611 - $67060
Posted: 7/2/2019
Job Status: Full Time
Job Reference #: 2490608

Job Description

Overall Job Objective

Description of Work

*This is a repost.  This was originally posted in Posting 19-00296.  ALL APPLICANTS MUST REAPPLY if they still wish to be considered for this position.*

RECRUITMENT RANGE: $39,611 - $46,336.  The selected candidate for this position will receive an offer within this range.
This is a full time position (40 hours per week) with state benefits including retirement, health insurance, vacation leave, sick leave, and paid holidays.  The position is located in Raleigh, NC.

This position requires shift work and applicants must be available to work 1st, 2nd, and 3rd shifts. 
While employees are typically assigned to one shift (e.g. 2nd shift), shift assignments are based on seniority and operational needs within the section and are therefore subject to change at the discretion of the 24-Hour Operations Center Manager.  All Emergency Management Officers are subject to extended shifts and short notice response in times of disaster and/or emergency coverage of shifts.

The North Carolina Department of Public Safety (NC DPS), the largest state agency with more than 26,000 employees, is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation.  The mission of North Carolina Emergency Management (NCEM) is to enhance North Carolina's resiliency through active collaboration, communication, and coordination of efficient and effective preparedness, response, recovery, and mitigation of all natural and man-made hazards and threats.  Emergency Management (EM) Officers are key members of the NCEM team whom staff the State Warning Point / 24-Hour Operations Center.
The primary job responsibilities of the Emergency Management (EM) Officer include the identification of emergency or disaster situations occurring throughout the state and the coordination of response activities involving state resources.  The EM Officer collects, evaluates, and disseminates complete and accurate information regarding potential, current, or on-going emergencies and disaster situations and takes necessary action to ensure the safety of the public.  These activities are applicable during all phases of emergency operations including response, recovery, preparedness, and mitigation. 
The selected candidate will identify issues, prioritize work tasks under changing conditions, and make the best decision based on the information gathered.  The selected candidate will work rotating shifts; manage stress while interacting with Local, State, Federal and Private Agencies; and deal with the general public in times of disasters. He/She will simultaneously operate multiple types of communications platforms including land-based radio, telephone, and web-based systems.

Knowledge, Skills and Abilities / Competencies

These Knowledge, Skills and Abilities / Competencies, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position.  Qualified applicants must clearly describe work experience on their applications that demonstrates the following:
  • Experience using a radio-based system for communication.
Management Preferences:
  • General knowledge of Emergency Management.
  • Demonstrated time management skills.
  • Work experience in analyzing information and delivering written and oral professional briefings or reports.
  • Extensive experience with computer information systems, common software applications, and two-way radio communications.
  • Experience working rotating shifts.
  • Work experience in 911 Communications or related Fire / EMS / Law Enforcement / Military communications.

ADA Physical Requirements will be discussed during the interview.

Minimum Education and Experience Requirements

Associate's degree from an appropriately accredited institution and two years of experience in public safety communications, or an equivalent combination of education and experience.


Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer and encourages qualified men and women to apply. DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
  • Online applications are only accepted through
  • To receive credit for all of your work history and credentials, you must list the information on the State of North Carolina application.  Any information omitted cannot be considered for qualifying credit.  Resumes will not be accepted in lieu of the state application.
  • The Knowledge, Skills and Abilities AND the Minimum Education and Experience are REQUIRED in order to be considered qualified for the position.  Therefore, you MUST provide supporting information within the body of the application that clearly demonstrates your possession of the KSAs and the Education/Experience requirements.  DPS will NOT accept "see attached resume" in lieu of education and work experience completed on the application.
  • Degrees must be received from appropriately accredited institutions.
  • Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, to their application.
  • During the online application process, if additional documentation is required, attach the documentation at the bottom of Step 4 in the application process.  If applying for a position that requires certification through the NC Department of Justice - Criminal Justice Standards Division, refer to for specific certification requirements.
  • The NC Department of Public Safety must adhere to the United States Department of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape" under the Prison Rape Elimination Act (PREA) Standards at 28 CFR Part 115 Docket No. OAG-131 RIN 1105-AB34. Refer to for hiring and promotion prohibition requirements for all positions in the NC Department of Public Safety.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.  You can check the status of the application by logging into your account at and clicking "Application Status."
For technical assistance with completing the application, please contact our applicant customer support line at 855-524-5627. If there are any questions specific to this posting, please contact Meredith Weatherman at 919-457-1239.