OnProcess Technology

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at OnProcess Technology

Posted: 10/13/2020
Job Status: Full Time
Job Reference #: job_20201013145800_BMEUGOSLL8YOO9LE

Job Description


Program: Connect America Asset Return Management

Position Level: L1

Deadline: Friday, October 16, 2020 12:00 pm EST

Hours of Operation: 8am-9pm EST Monday through Saturday

Connect America is the nation´s largest independent provider of medical alert systems. They have improved the quality of life of more than a million individuals and their caregivers during their over 35 years of life safety monitoring. At Connect America, they believe that "Connecting is Caring" and their mission is to ensure that their customers reap the vital and, at times, life-saving benefits of living in a connected world.

OnProcess will provide best in class service by managing inbound and outbound calls for Connect America patients. Our objective is to successfully drive returns of medical alert devices from subscribers due to one of the following circumstances:

  • Services have been cancelled
  • The subscriber has moved into a group home care
  • The subscriber has passed away
  • The services have been disconnected

Performance Responsibilities & Goals

  • Outperform Control Group
  • Handle inbound and outbound patient communications via phone
  • Attention to detail, impeccable updating of program database
  • Leave clear voicemails whenever we cannot speak to a subscriber
  • Assist and educate customers on the return process
  • If customer does not have a label, we are responsible for sending a return label box via Fedex
  • Create a positive customer experience through thoughtful, patient and caring interactions
  • Provide visibility into any barriers connected to return of equipment


  • Minimum Tenure with OPT of 30 days
  • L1 Agent
  • No written warnings
  • Over 85% Quality Score
  • Attendance below 10%
  • Ability to communicate at a professional written and spoken level
  • Ability to problem solve while providing excellent customer service
  • Commitment to OnProcess and execution of our Core Values


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!