OnProcess Technology

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LII Agent - CURRENT EMPLOYEES ONLY

at OnProcess Technology

Posted: 10/10/2020
Job Status: Full Time
Job Reference #: job_20201009215817_RRCE9V7B8IYPIW9T
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Job Description

*INTERNAL POSITION POSTING*

Program: Frontier NAT RL Asset Recover

Frontier Level II - 3 openings

Post until Wednesday, October 14, 2020 12:00 pm EST

Sun-Thur or Tues- Sat 12:00 pm - 8:30 pm EST

 

OnProcess will contact Frontier Communication customers whose service has been disconnected due to voluntary or involuntary disconnection and assist with the return of the equipment.

Goals & Objectives:

  • Create a positive customer experience
  • Increase return rate
  • Assist and educate customers on the return process
  • Reduce inventory backlog
  • Provide visibility into any barriers connected to return of equipment

QUALIFICATIONS

  • No written warnings
  • Meeting Quality Standards
  • Excellent attendance is a must
  • Currently doing L1 or L2 work
  • Ability to communicate at a professional written and spoken level
  • Ability to problem solve while providing excellent customer service
  • Commitment to OnProcess and execution of our Core Values
  • Excellent time management

 

Please fill out an online application with resume

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!