Pyramid Consulting Inc.
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Project Management Professional
at Pyramid Consulting Inc.
Job ID: 19-01817
Key Requirements and Technology Experience:
- Providing direction to third party vendors, customers, technical staff, and client team members on site level installation activities
- Provide project management & oversight to customer implementation projects as needed, ensuring contractual obligations are met.
- Monitoring KPIs across several technologies and implementing action plans when needed.
- Serving as an escalation point of contact for all service related matters to ensure customer satisfaction.
- Leading efforts to escalate across internal groups to resolve issues impacting customer service.
- Identify and drive the resolution of resolving business problems and escalated issues by working closely within and across teams.
- Ensuring team compliance with existing agreements, policies and reporting requirements
- Bachelor’s degree or four or more years of work experience.
- Three or more years of relevant work experience.
- Three or more years of project/program management within the Telecom industry.
- Three or more years of experience creating, monitoring, and implementing business process
- Three or more years of experience with direct customer and vendor management.
- Bachelor of Science degree.
- PMP Certification
- Previous experience in a client facing role and resolved operational problems.
- Experience in Customer Solutions Support.
- Experience in Business and Financial Acumen.
- Experience in Solution Implementation.
- Experience in Technical Solutions Communication.
At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.
You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.
That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.
Join the Pyramid Consulting Talent Network today and stay up-to-date on our openings as they continue to become available!
What is a Talent Network?
Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.