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Collections Supervisor

at Republic Finance

Posted: 6/28/2019
Job Reference #: 3289
Keywords: collections

Job Description

  • Job ID
    2810 Coliseum Centre Drive
  • Overview and Responsibilities

    We are looking for an experienced Call Center Collections Supervisor to join our growing team in Charlotte, NC! We are a well-established consumer lender that has been in business for over 60 years and have recently centralized our collections operation. Our beautiful new Call Center is located in the Coliseum Centre complex. The Collections Supervisor will be responsible for successfully overseeing a team of collection agents with no more than a span of 20 agents. In this role, you will be tasked with ensuring the team achieves the collection targets provided to them. In addition, you will be responsible for proactively managing performance and developing performance plans for agents not meeting their minimum requirements. You will also be responsible for the quality of the team, monitoring the collection agent activity and recommending the appropriate management actions based on agent performance. The ability to lead, motivate and execute on the company’s delinquency targets is a key component to success in this role. Job responsibilities are as follows:

    • Lead, supervise, train and coach collection agents in a centralized environment
    • Ensures compliance to all State and Federal regulatory rules, policies and procedures which include FDCPA and TCPA, Privacy Act and Federal Information Security Management Act.
    • Accomplish expectations regarding established monthly production and quality assurance goals
    • Build and establish a high energy team through daily engagement specific to communications, motivation and team member development
    • Ensure all customer and team member disputes and/or escalations are properly resolved
    • Organize and prepare the daily work in line with management set standards which allow for a prompt start to begin work each day.
    • Maintain a professional work demeanor and environment at all times


    • 3+ years of management experience in a collections call center
    • Understanding of State and Federal Collection laws and regulations
    • High School Diploma or equivalent; College degree preferred
    • Understanding of dialer and telephony technology
    • Must possess a strong sense of urgency and attention to detail
    • Proficient in Microsoft products (Word, Excel, Powerpoint)
    • Excellent leadership traits, ability to motivate team members and lead by example
    • Strong verbal and written communication skills inculding presentation skills
    • Collaborate well with management, peers and team members to improve processes
    • Excellent customer service skills
    • Professional attitude and demeanor
    • Critical thinking and problem solving skills
    • Must be organized with effective time management skills and ability to prioitize work
    • Must meet our acceptable standards for credit history, criminal background history and pass a pre-employment drug screen
    • No travel required


    We offer a competitive compensation and benefits package including:

    • Health/Dental/Vision
    • Paid Vacation
    • 401 (K) and employer match
    • Company provided Life Insurance & Long Term Disability

    Additional benefits with Republic include:

    • Regular drawings for sports tickets
    • Employee of the Month Program
    • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society

    Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.

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