Sears Holding Corp

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Layaway Associate

at Sears Holding Corp

Posted: 7/3/2019
Job Reference #: 1850520
Categories: Retail
Keywords: associate

Job Description

Job Title
Layaway Associate

Transformco Stores - Kmart Hourly

Job Description
Provides “World Class” Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.

Requisition ID

Employment Category
Regular, Part-time

Responsibilities/Skills/Experience Requirements
• Ensures customer care and selling are #1 priority • Processes all layaway transactions in a fast efficient manner • Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink • Possesses knowledge of all areas of the store including specific locations of merchandise • Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review • Adheres to policies in the processing of check and credit card transactions • Strong understanding of all register functions including how to process all transactions and forms of tender • Affixes labels to merchandise or packages to ensure customer satisfaction • Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities • Promotes the use of our credit card, Smart Plans, and add-on sales • Possesses knowledge of the store, services, and locations of merchandise • Ensures that department personnel pick up high-ticketed merchandise immediately • Displays strong skill sets in use of the Remote Maintenance Unit (RMU) • Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages • Makes eye contact, smiles and greets all customers that come within ten feet of associate • Engages in friendly conversation with customers to build customer relationships • Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can • Demonstrates “Take customer to the merchandise” policy • Performs other duties as assigned • Strong reading, writing, oral, and arithmetic skills • Ability to possess a positive, friendly demeanor • Ability to lift and move merchandise, typically a minimum of 20lbs • Repetitive bending, lifting, stretching and reaching skills • Ability to be cross-trained • Demonstrate strong skills set in suggestive selling techniques • Ability to understand and follow oral and written instructions

Job Function
Customer Service

Payroll Location
03667: RALEIGH, NC

United States

Employing Entity
Transform KM LLC

Location Postal Code

Location City

Location State


Sears Req Type

Location Address 1

Job Code (LT)
41004: Layaway Associate

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