Town of Cary, NC

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at Town of Cary, NC

Pay: $46633.6 to $72280/year
$46633.6 - $72280
Posted: 4/25/2019
Job Status: Full Time
Job Reference #: 2290161

Job Description

Overall Job Objective


Performs difficult technical and supervisory work in dispatching police, fire, rescue, and other emergency and non-emergency personnel on an assigned shift.
Work includes extensive public contact.
Work is performed under the general supervision of Emergency Communications Assistant Center Supervisor.
Please note that Emergency Communications Shift Supervisors are considered critical personnel (Positions identified by each Department Director as critical to service delivery).  In the event of adverse weather conditions or emergency situations, Emergency Communications Shift Supervisors are required to work outside of their normally scheduled hours and/or past the end of their scheduled shift as needed.

Typical Tasks

Supervises one or more shifts of the communications center; schedules employees, conducts training, recruits and trains new employees, conducts performance evaluations, and recommends discipline;
Conducts special assignments and special research projects;
Performs preventive maintenance and cleaning of equipment;
Prepares payroll for shift employees;
Performs quality assurance on EMD and EFD programs; retrieves audio recordings of 911 calls and evaluates quality of EMD and EFD using specialized software; coordinates with other agencies;

Provides input to budget process;
Obtains radio information and inputs into the radio system to ensure accountability and officer safety; performs annual audit of radio system;
Recommends quarterly training for Emergency Communications Officers;
Reviews and makes recommendations on equipment needs of the division;
Functions as emergency communications officer as needed;
Answers emergency and routine telephone calls; determines appropriate service to respond; provides life-saving medical instructions to callers over phone; enters caller information into Computer Aided Dispatch (CAD) and makes decision to accept or reject recommendation; provides logistic support for public safety field activities as necessary;
Operates state-of-the-art radio console, telephone equipment, RMS, and CAD equipment
Dispatches appropriate agency and monitors progress of the call;
Responds to requests from general public for information concerning full range of available public services; routes calls to appropriate department or division; assumes responsibility for Town Hall telephone information lines after hours and during holidays;
Provides general information to the public;
Operates terminals for DCI (Division of Criminal Information) and/or Town computers; enters and extracts data needed for investigatory purposes by police or others authorized to receive such data;
Monitors security cameras, traffic cameras, alarms, Instant Recall Audio Logging systems, and incoming and outgoing radio traffic;
Records 911 database and CAD corrections and new street names in appropriate files;
Monitors status of Public Works and Utilities operations such as out-of-service hydrants, street closings, or other information and announces to affected departments and external agencies as needed;
Maintains appearance of the communications center by performing light maintenance work and equipment cleaning; performs preventive maintenance on radio equipment;
Participates on assigned work teams and completes special assignments assigned by direct Supervisors;
Maintains and updates Special Needs Assistance Program and hazard files;
Operates and monitors trunked radio computerized control system to provide special functions as necessary;
Attends training and other meetings to keep abreast of current center operations;
Requires ability to perform standby status on a rotating basis for a designated period of seven consecutive days where employee is expected to be readily available for contact by phone, during all non-work hours, per the Town's Standard Procedure 47 Standby Compensation for Employees.
Performs other job-related tasks as required.

Knowledge, Skills and Abilities

Thorough knowledge of internal procedures for documenting and responding to all requests for assistance; thorough knowledge of geographical and topographical features of the Town and surrounding area; thorough knowledge of the Town's infrastructures to include all transportation routes, buildings, and residential areas; general knowledge of standard telecommunications equipment used in law enforcement or public safety settings; general knowledge of public safety policies and procedures for responding to emergencies; ability to operate technical, computerized equipment; ability to communicate precisely with high degree of accuracy and clarity; ability to deal with the public courteously but firmly under stressful conditions; ability to exercise good judgment, calmness, and emotional maturity under stressful conditions; ability to recognize potentially dangerous or hazardous situations based on verbal descriptions; ability to supervise others.

Minimum and Preferred Qualifications

Any combination of education and experience equivalent to graduation from high school and considerable experience in public safety telecommunications work.


As part of the application process for Emergency Communications Shift Supervisor, you are required to fill out the North Carolina Sheriffs' Education and Training Standards Commission (FORM F-3).

This form can be found by clicking the following link:

Form F-3.

This form can also be found on the NC Department Of Justice Website (

Please complete this form prior to completing your Town Of Cary Application. Save this PDF form on your device first, then complete it. The 'form-fill' PDF will not retain your data if you fail to save the form first on your device. Once completed, and as you are working on your town application, please attach the F-3 form to the town application. Failure to fill out and attach the form will automatically eliminate your application from consideration. This form is lengthy and may take some time to complete.

Requires any combination of education and experience equivalent to graduation from high school and a minimum of three years' experience in public safety telecommunications work.

Must have the ability to obtain a valid Division of Criminal Information operator's certificate along with certification in NCAWARE, CJLEADS, Emergency Medical Dispatch, Communications Training Officer and CPR.

Prefer supervisory experience.

Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment.