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Part-Time Center Associate

at UPS store

Posted: 10/6/2020
Job Status: Part Time
Job Reference #: 252955
Categories: Retail
Keywords: retail, retail sales

Job Description

PostedSeptember 30, 2020
Employment TypePart-time
Compensation$8.00-$8.50
CompanyThe UPS Store
Location1137 E. Marion St
Shelby, NC 28150
US


WELCOME

We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.
COMPANY DESCRIPTION

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
JOB DESCRIPTION

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Please keep in mind, you are applying for a position with The UPS Store, you are NOT applying for UPS.

Application must be completed entirely to be considered. Any incomplete applications will not be considered.
RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, The UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean and safe working environment
  • Completes tasks independently in a quick turn environment
  • Expertly operates POS equipment
  • Follows and understands quality guidelines
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Interprets a variety of instructions provided in written or verbal form
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Prioritizes and optimizes the work load to streamline the production flow
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
QUALIFICATIONS

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 75+ pounds
  • Willing and able to work 25 to 35 hours per week for a 6-day work week
  • Neat, clean, and professional appearance
  • Non-smoking environment
  • Willing to accept full accountability for Center operations
  • Able to work collaboratively
  • High energy level
  • Highly organized and detail oriented
  • Must be an energetic self-starter who is driven to succeed
  • Prompt, reliable, and responsible
  • Willing and able to work a very flexible, part-time schedule that will span Monday through Saturday
  • Able to cross sell and up sell products and services
  • Able to follow and understand quality guidelines
  • Able to help customers with boxing and packaging their materials
  • Able to manage and optimize workload, prioritize multiple projects, and streamline the production flow
  • Able to operate a wide variety of business equipment
  • Able to operate and maintain print and finishing equipment
  • Able to work and complete tasks independently in a quick turn environment
  • Detail oriented, organized, and able to multi-task
  • Excellent packing skills
  • Good project and time management skills
  • Knowledge and application of printing concepts
  • Strong customer service skills and abilities
  • Strong keyboarding skills and the ability to create meaningful data reports and manipulate data
BENEFITS

  • There are no benefits associated with this position.